Job description
As a leader in modernization, innovation, and creativity, East Gwillimbury is proud to be selected as one of Greater Toronto’s Top Employers for 2025. Located along Highway 404 in northern York Region, East Gwillimbury is a premier centre for growth within the GTA and is also Canada’s fastest-growing municipality (based on 2021 Census data). Those joining Team EG will enjoy several benefits including competitive wages, and access to numerous outdoor spaces which allow you to enjoy the beauty of EG while at work!
The Town of East Gwillimbury is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. As we grow, it is important for our workforce to reflect the diversity of the citizens we serve. We respect, encourage, and celebrate our diversity. Join our team and see the EG difference!
The Town of East Gwillimbury is currently searching for enthusiastic and dedicated Customer Service Representatives to our Recreation Facility desk at the Sports Complex and the Health and Active Living Plaza (HALP). Reporting to the Supervisor of Customer Service Operations, the Customer Service Representative will deliver a broad range of customer service activities and specialized information to external and internal customers/users of Town services. With a strong focus on recreation, the incumbent will assist customers to register for various programs and respond to a broad range of inquiries. The Customer Service Representative is the first line of contact with individuals seeking information and/or requiring services in person, via telephone, voice/e-mail, and Internet.
Key responsibilities include representing the municipality in a consistent and appropriate manner; handling customer complaints in a mature, calm, and professional manner; escalate/refer inquiries as appropriate; balancing daily cash till. Assist customers with completing various forms, applications, permits, licenses relating to municipal services, registering for programs and drop-ins. The individual will work at various municipal facilities including the Sports Complex, and in the HALP. The individual will respond to in-person inquiries, drop in program payments and other related responsibilities as it relates to the facility in which they are located.
The ideal candidate is a friendly, organized professional who thrives in a busy, people-focused environment. You bring a mix of education and experience — ideally a post-secondary diploma in Business Administration, Office Administration, Computer Studies, Customer Service, or a related field — along with about three years of experience in a customer service or municipal office setting.
You’re known for your outstanding customer service, calm under pressure, and ability to juggle multiple priorities with a smile. You have strong time management and communication skills, and you take pride in accuracy, attention to detail, and keeping things running smoothly.
You’re comfortable using Microsoft Office and navigating online systems. Experience with municipal software, Customer Relationship Management tools, or ActiveNet is a definite plus!
If you love helping people, solving problems, and working as part of a team that keeps things moving, we’d love to hear from you!
The successful candidate will be required to work a variety of shifts between 5:45am and 10:15pm, including evenings and weekends.
Salary Range: $22.68 - $24.61 per hour
Deadline for applications is November 3rd, 2026
For more information and to apply, please visit www.eastgwillimbury.ca/careers
We thank all applicants for their interest, however, only those being considered for an interview will be contacted.
The Town of East Gwillimbury is committed to diversity and inclusivity in employment and welcomes applications from qualified individuals of diverse backgrounds. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the Town of East Gwillimbury will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform the Town’s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. In accordance with the Municipal Freedom of Information & Protection of Personal Privacy Act, personal information collected will only be used for candidate selection.