Job description
Part-Time Library Services Associate
Job Posting # 2026-52 Job Type: Permanent Union Part-Time
Hours: 19.5 hours per week on average Number of openings: 1
Salary: $31.09 - $34.93 per hour Grade: 5
Posting Date: October 27, 2026 Closing Date: November 10, 2026, by 4:30 pm
Applications are now being received for a Part-Time Library Services Associate position in the Service
Excellence Department with the Markham Public Library. The position is currently located at the Cornell
branch. (Note: work location is subject to change.)
VISION FOR THE POSITION
The Library Services Associate (LSA) delivers information services to a diverse Library clientele. They are
a welcoming, friendly, enthusiastic & proactive service professional who creates the best possible customer
service experience. They ensure that customers’ information needs are fully met. The LSA is highly knowl-
edgeable about MPL and its services & is an excellent resource for community information.
The position develops relationships with customers by providing seamless service & support throughout
their entire Library visit, including:
• providing a warm welcome to the branch
• assisting with all information requests
• assisting customers through the check-out process
The incumbent is proficient at problem-solving & developing creative solutions to common customer service
issues. They deliver reference & readers’ advisory services, literacy-based programming and technology
support. They have strong technology skills & effectively assist customers using the Library’s virtual re-
sources & services.
DUTIES AND RESPONSIBILITIES
Customer Experience and Information Services
1. Delivers front-line information services, both in-person & virtually, including assisting customers with
catalogue & database searching. Proficient in the use of Library resources & able to provide infor-
mation literacy instruction to customers.
2. Proactively serves customers at the point of need. Anticipates customer needs & develops appropri-
ate, creative solutions to meet those needs.
3. Demonstrates excellent readers’ advisory skills. Maintains an awareness of current trends in literature
and knowledge of a variety of genres & formats. Has a passion for literature and literacy & a strong
desire to connect customers with great books.
4. Supports customers with Library technology, including the PACs & self-service equipment. Actively
promotes self-service options through instruction on the use of the SelfCheck & SmartCheck equip-
ment.
5. Provides instruction & problem solving to customers using a variety of digital collections and the Li-
brary’s Digital Media Lab, 3D printers & other creative technology in use at MPL.
6. Provides seamless service, assisting customers through each stage of their Library visit. Assists them
with Borrower Services functions & resolves customer account issues.
7. Where appropriate, supports customer literacy development through the delivery of relevant Library
programs & instructional workshops for customers.
8. Assists with Library & community events, outreach or other system programs as directed by other Li-
brary personnel. Delivers or administers Library events as required.
9. Actively promotes Library membership to new & potential customers. Registers new customers & pro-
vides an enthusiastic orientation to the Library & its services.
10. Promotes collections by merchandizing according to MPL’s guidelines. Maintains Library power-walls
and in-shelf displays.
11. Contributes to the creation of an exceptional, welcoming & aesthetically inspiring community space by
maintaining the Library’s standards for cleanliness & organization.
12. Delivers MPL’s core literacy programs in the branches & online, including Early Literacy Storytimes,
digital literacy & computer programs, book clubs, etc. Uses these programming opportunities to build
relationships with customers and encourages literacy & the love of reading for all ages.
Collections Maintenance
13. Assists with collection maintenance & development. Recommends materials for selection & de-selec-
tion, repair or withdrawal. Performs withdrawal procedures & provides input on branch gap lists.
14. Processes system & inter-library loan requests.
General Duties
15. Ensures that customer feedback is communicated to the Branch Manager & supervisors. Communi-
cates observations of customer trends to appropriate staff to assist with services development.
16. Assists supervisors with compiling user statistics, & input for the branch monthly report.
17. Assists in other departments of the branch as required. Assists at other MPL branches as needed.
18. As delegated, assumes responsibility for the Department in the absence of more senior staff.
19. Performs other duties as required.
QUALIFICATIONS
1. Undergraduate post-secondary degree from an accredited Canadian university program. An equivalent
level of work experience/education in a related field may be considered by the employer.
2. Experience in a customer service or related environment.
3. Experience with Library automated systems an asset.
4. As a condition of employment, the successful candidate will be required to provide a satisfactory Vul-
nerable Sector Screening check.
DEMONSTRATED SKILLS
1. Demonstrated success in the delivery of customer service with a minimum of one year’s experience
in a direct service position.
2. Exceptional proactive customer service skills.
3. Demonstrated problem solving abilities. Ability to apply good judgment & willingness to take initiative
in creating customer service solutions.
4. Demonstrated ability to learn new technologies, services or procedures.
5. Excellent communication skills, with demonstrated ability to communicate effectively with a culturally
diverse clientele.
6. Ability to communicate with tact and to resolve conflict positively & effectively.
7. Proficiency with related software applications & library technology.
CORE COMPETENCIES
• Aligns with the Customer Service Revolution
• Anticipates Customer Needs
• Provides Proactive Customer Service
• Assumes Personal Responsibility
• Practices Strong Organizational Skills
• Interpersonal Communication
• Thinks Creatively & Innovates
• Inspires Teamwork
Please note that Markham Public Library is open seven days per week, and regular weekend work is re-
quired. Employees hired after December 20, 2004, have a work week that extends from Monday to Sunday.
Work location may be subject to change.
All interested candidates are asked to submit a resume and cover letter indicating how they meet the qual-
ifications of the position to:
E-mail: jobposting@markhamlibrary.ca
Please quote the job posting #2026-52 in the Subject line.
Markham Public Library offers accommodation for applicants with disabilities in compliance with the Acces-
sibility for Ontarians with Disabilities Act (AODA). Should you require a code-protected accommodation
through any stage of the recruitment process, please make them known when contacted, and we will work
with you to meet your needs.
AI Disclosure
At the Markham Public Library, we value transparency and fairness in recruitment. We do not use AI to
screen, assess, or select applicants. All evaluations are conducted by people.
Vacancy
Replacement Vacancy
We thank all applicants for their interest; however, only those selected for an interview will be con-
tacted.