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Student Adviser

Seneca Polytechnic Toronto

3+ yrs exp

Position Summary

The Student Adviser is the first line of contact for presently enrolled students seeking academic advice and support. Reporting to the Manager, Student Advising Operations, the Student Adviser proactively supports students on academic matters, program planning, and progression from the time of acceptance of an admission offer through to graduation. This role works closely with a range of academic and student support areas across Seneca with the goal of supporting student success.

Responsibilities

Student Advising

  • Advises students and provides ongoing support as needed from enrollment through to graduation, serving as a key point of contact for student inquiries and providing guidance and assistance both in person and online.
  • Places particular emphasis on supporting first-year students’ transition into their program and college life through orientation workshops, one-to-one meetings, and timely responses to student questions and concerns. Facilitates students’ program planning, enrolment, and progression by subject and semester.
  • Determines student needs and goals to advise students on programs and alternate learning options available (e.g., part-time study), as well as certification requirements of professional associations, industry designations and regulatory bodies. Consults with Program Coordinators and academic chairs to ensure information accuracy.
  • Utilizes available resources to identify students at risk and provides immediate support and direction, including referrals for further personal, financial or academic support.
  • Facilitates the resolution of students’ concerns by encouraging positive dialogue between students and faculty.

Departmental Activities

  • Contributes to the accuracy of program information for students and liaison personnel.
  • Creates and maintains all student information system (SIS) updates as directed.
  • Maintains regular communication with faculty, which may include discussing academic progression of students, interpreting policy, procedures, and operations and tracking specific program-based requirements.

Qualifications

Education

  • Minimum completed two (2) year diploma.

Experience

  • Minimum three (3) years of experience in a post-secondary environment in academic advising.
  • Must have a minimum of (1) year of direct student advising experience, such as peer advising/mentoring, coaching, or developmental advising.

Skills

  • Demonstrated understanding of post-secondary education, including principles of adult learning, academic policy and procedures, and admissions and enrollment systems, preferably within a college setting.
  • Strong customer service and conflict resolution skills.
  • Exceptional interpersonal and communication skills in order to interact effectively with diverse students, staff and the public.
  • Demonstrated self-direction with strong time management and adaptability skills.
  • Innovative mindset with a focus on continuous improvement in the spirit of student success.

A combination of relevant experience and education may be considered as equivalent to the above requirements in the event that there are no internal applicants that meet the qualifications as posted. Equivalency will be assessed by the talent acquisition team.