Supervisor Technical Services

Position Summary

You will provide strong leadership and expert guidance to staff by following the City's core values of Care, Collaboration, Courage, and Service. Under management direction, you will provide supervision, and co-ordinate and oversee daily activities of staff and contractors including preventative and demand maintenance activities, as well as the maintenance and service of life safety systems at all City facilities, management of EBC Security and facility operations.

Key Duties and Responsibilities

Facility Operations:

• Manage, prioritize, and delegate facility maintenance work orders for over 60 City facilities.
• Responsible for the assigned maintenance portfolio that includes budget management, contractor selection, health and safety program, and the operation/maintenance of the HVAC, electrical, mechanical, life safety, building automation and security systems as per relevant codes and regulations.
• Oversee the establishment of operating policies and procedures.
• Supervise staff and external contractors to ensure work is completed according to plan, timelines, the Occupational Health & Safety Act, and the Facility Management Health and Safety Program.
• Responsible for the implementing the Facility Management Health & Safety Program including:
• Supporting City staff and external contractors with the development of Work Order Safety Plans prior to initiating any maintenance work.
• Conducting workplace safety audits of City staff and external contractors to ensure compliance with the Occupational Health & Safety Act (OHSA) and the Facility Management Health & Safety Program.
• Conducting monthly Health & Safety review meetings and publishing monthly reports.
• Conducting daily Health & Safety huddles with City CUPE staff.
• Tracking monthly Health & Safety metric to ensure compliance with the Occupational Health & Safety Act and the Facility Management Health & Safety Program.
• Coordinate hazardous waste disposal for identified sites.
• Produce associated compliance and inspection reports as required.

Facility Maintenance Program - Preventive and Demand Maintenance:

• Define service levels for facility maintenance.
• Ensure all facility assets are maintained in accordance with best practices and data while advancing customer service, guiding business process improvements, and driving the modernization of facility maintenance practices.
• Accountable for development and implementation of facility preventive maintenance plans.­
• Ensure preventive maintenance work is performed according to the Computerized Maintenance Management System maintenance schedule and work orders.
• Monitor work orders and provide status updates to stakeholders as necessary.
• Assess and evaluate the demand maintenance work order requests and dispatch City staff to the site to evaluate the work required to correct the problem or contact an external contractor(s) to complete the work as needed.
• Manage the Computerized Management Maintenance System Master Data and Schedule.
• Participate in the establishment of external maintenance contracts by developing tender documents and performing tender evaluations.

Technical Support and Training:

• Provide technical support to facilities for electrical, mechanical, life safety and security systems
• Deliver training to stakeholders where necessary (i.e. fire drills, maintenance inspections, etc.)
• Provide technical support within the department in relation to department specific software.
• Provide ongoing training for licensed City trades staff, over 20 external roster contractors and over 35 non-roster contractors on the Facility Management Health & Safety Program - including safety procedures, corporate facility asbestos and confined space programs.
• Develop and maintain fire safety plans for all City facilities.
• Train City staff on the fire evacuation plan for 225 EBC.
• Execute training exercises at 225 EBC as mandated by the Ontario Fire Code.

Duties and Responsibilities Cont'd

Maintenance Capital Projects:

• Manage maintenance capital projects including major building repairs, fire protection systems, security systems, electrical and mechanical building systems.
• Participate in the tendering of maintenance capital projects by managing the development of design specifications, drawings and tender documentation.
• Support the Procurement Evaluation Team in assessing maintenance project bid documents.

Building Automation Systems:

• Manage the Building Automation Systems (BAS) and review problems as they are discovered to determine cause and resolve issues.
• Deliver cost savings in service and maintenance, monitor energy costs and consumption, dispose obsolete and depreciated assets.

Responsible for Sectional Budget Preparation and Monitoring:

• Budgetary responsibilities include support of an annual Maintenance Budget of over $5 M.
• Develop and monitor assigned portfolio operating budget, and assess if work processes or resource allocation need to be modified to meet defined budgets.

Security:

• Responsible for the operation , inspection, maintenance, and programming of security systems for all City Facilities. Security Systems include burglary, card access, surveillance and mechanical locks operated by Medeco keys.
• Oversee the operation of the EBC Security Office and patrol operations. The security office is maintained 24 hours per day/7 day per week by contracted security personnel - including security supervisors, security guards and patrol security staff.

Process Improvement and Change Management:

• Continuously review the Section’s business processes to ensure they align with industry best practices, current industry trends, and new legislation.
• Identify opportunities for process enhancements within the Section and implement innovative solutions to improve efficiency and service delivery.
• Lead change management initiatives, fostering a culture of adaptability and continuous improvement.
• Develop and monitor the Section's performance metrics. Analyze monthly performance to ensure the business unit is meeting the current Service Level Agreements, operational budget and respecting the current health and safety requirements.
• Work with Directors and Managers across departments to improve linkages between work groups and address interdepartmental gaps in workflow processes.

Education and Experience

• 3 year Diploma in Engineering Technologist or related discipline
• Certified Engineering Technologist (CET) designation
• 7 years facility management experience with an established quality assurance program within a work environment including but not limited to pharmaceutical manufacturing, hospital, healthcare, or data centre is considered an asset.
• Preventative building maintenance experience
• Facility management experience is an asset

Required Skills/Knowledge

• Possess a core competency in at least one major building technology such as Fire, HVAC, Building Automation, Architectural, Safety, Computerized Maintenance Management, Maximo etc.
• Skilled in the use of computer aided drafting (CAD) systems, advanced computer database, spreadsheet and word processing knowledge, quality assurance training and/or experience.
• Ability to understand and interpret architectural, mechanical, and electrical drawings
• Proficiency with Microsoft Office, and experience with engineering-related software (MAXIMO, etc.)
• Familiarity with Ontario codes, regulations, and standards (i.e. fire code, building code, CSA Standards, etc.)
• Manages organizational change through strong leadership and communication skills
• Demonstrates and encourages perseverance and resilience in difficult times
• Demonstrates strong written and verbal communication skills
• Encourages innovative thinking and new ideas
• Demonstrates and encourages excellent listening skills and different points of view
• Ensures that objectives and accountabilities are clearly communicated within the department
• Empowers staff to support a culture of learning, mentoring, and sharing
• Must possess a valid Ontario Class "G" Driver's License, and have access to a vehicle for use on corporate business (mileage compensated) and will be required to provide proof of vehicle insurance upon hire

Leadership Competencies

• Demonstrates personal leadership
• Navigates and leads through complexity and change
• Shapes the future
• Cultivates open communication
• Builds people and culture

Attention Internal Candidates: All current City of Richmond Hill employees are required to apply via the ‘View Jobs for Current Employees’ link on the City’s Careers Page.

We thank all candidates for their interest, however, only those under consideration will be contacted.

The City of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.