Job description
The Project Manager, Global Learning Academy, will be responsible for:
Project Governance & Leadership
- Implement and operationalize a GLA governance framework, including decision forums, reporting cadence, and escalation pathways
- Serve as primary project lead and the central coordination point across education partners, functional teams, and executive stakeholders
- Manage scope, priorities, timelines, and success criteria across multiple concurrent workstreams
- Provide proactive identification, management, and escalation of risks, issues, and dependencies
- Facilitate steering committees, working groups, and executive governance meetings
- Ensure compliance with CAMH EPMO project management methodology, governance standards, documentation requirements, and project controls.
- Monitor project performance and implement corrective actions to ensure successful delivery within scope, schedule, budget, and quality expectations.
- Provide recommendations to executive sponsors and senior leadership regarding project priorities, risks, resource requirements, and organizational impacts.
Project Delivery & Execution
- Lead end-to-end project delivery across initiation, planning, execution, monitoring, and closure
- Develop and manage integrated project plans, including milestones, deliverables, and resource requirements
- Ensure adherence to CAMH project management methodologies, standards, and controls
- Manage project execution to ensure deliverables are completed on time, within approved scope and budget, while meeting defined quality standards.
- Collaborate with cross-functional teams, subject matter experts, consultants, and external partners to achieve project objectives.
- Manage project dependencies across multiple initiatives and identify opportunities to improve efficiencies and reduce delivery risks.
- Lead formal change control processes, including assessment of scope, schedule, resource, financial, and operational impacts.
- Ensure project documentation is maintained throughout the project lifecycle and reflects current project status.
- Monitor project performance using key performance indicators (KPIs), dashboards, and reporting tools to support informed decision-making.
- Support procurement activities, and implementation planning where applicable.
- Ensure successful operational readiness, knowledge transfer, and transition of completed projects into sustainable business operations.
Education Partner Migration (Primary Focus)
- Lead project planning for migration of education partners to the Docebo platform
- Develop detailed migration and onboarding plans, including timelines and readiness criteria
- Collaborate across business, technical teams, and external partners to support successful implementation
- Oversee transition of partners from project delivery to operations
- Manage project risks, issues, dependencies, and operational impacts throughout each migration.
- Coordinate user acceptance testing (UAT, defect resolution, implementation planning, cutover activities, and transition to operational support.
- Ensure all partners successfully transition from project implementation into sustainable operational support with appropriate documentation, training, governance, and support models.
- Monitor project outcomes, partner adoption, satisfaction, and benefits realization, identifying opportunities for continuous improvement and future enhancements.
Stakeholder Engagement & Collaboration
- Lead stakeholder engagement activities across Education, Information Management Group (IMG), Digital, Marketing, Executive Leadership, external education partners, and implementation partners.
- Build and maintain strong relationships with internal and external stakeholders, including senior leadership
- Facilitate alignment on priorities, scope, and deliverables across diverse groups
- Lead discussions to resolve competing priorities, risk issues and conflicting stakeholder interests which ensuring decisions are documented and communicated.
- Provide recommendations to project sponsors and senior leadership regarding emerging issues, project impacts, and delivery options
- Develop, execute and implement project communication plans for diverse stakeholder groups
Data, Reporting & Performance Tracking
- Develop and maintain project dashboards, scorecards, executive reports, and performance metrics to monitor project health and progress
- Establish and maintain mechanisms to track progress against GLA growth targets and KPIs
- Prepare and deliver regular project updates, dashboards, and executive reports
- Analyze project performance data to identify trends, risks, opportunities, and recommendations for improvement.
- Ensure project documentation, reporting, and performance metrics comply with CAMH EPMO standards and governance requirements
- Support data-driven decision-making, evaluation, and continuous improvement by providing timely, accurate, and meaningful project insights.
- Evaluate project outcomes and identify opportunities to improve project delivery, governance, and operational effectiveness.
AI & Innovation Enablement
- Lead project planning to implement novel AI-enabled learning features and content
- Develop implementation plans, timelines, resource requirements, and success measures for innovation initiatives
- Collaborate with technical and learning teams to test and launch new technologies on the platform (in accordance with CAMH AI policies and procedures).
- Track and report on progress related to AI-enabled learning assets
Intake, Prioritization & Partner Onboarding
- Support structured intake and prioritization of new initiatives and partner requests, in alignment with executive and senior leaders
- Coordinate onboarding processes for new partners and programs
- Ensure alignment with governance processes and resource capacity
Transition & Project Close
- Ensure effective project close-out and transition to operational teams
- Document lessons learned and best practices
- Conduct project evaluations, benefits realization reviews, and lessons learned sessions to identify successes and opportunities for improvement.
- Develop recommendations to strengthen governance, delivery frameworks, operational processes, and future project implementations.